Bank Interview Questions samples free

Carefully consider these commonly asked banking interview questions and use the answer guidelines to prepare your own winning answers.

Why should the bank hire you?

Focus on specific experience and training in your career history.
Emphasize what qualifies you for this banking job and how you can add value to both the position and the bank. Look at the job requirements such as accuracy, customer care, computer skills, numeracy skills and communication skills. Highlight how you have demonstrated these skills previously. If there are areas of the job function that you do not yet have experience in, then highlight what skills you have that will facilitate learning and performing these tasks. For example your ability to remain calm under pressure and communicate clearly will help you in dealing with customers. Emphasize qualities like loyalty, integrity, confidentiality and commitment. State your technical knowledge and confirm your understanding of the basics of bank products and services.

Tell me about a situation where you had to deal with an angry customer.

Customer service skills are essential for any frontline banking job. Your example should display good listening skills, the ability to clarify the customer's needs and to respond with patience and empathy. Show how you develop positive customer relationships by trying to meet the customer's expectations and taking responsibility for the customer's satisfaction. Find out more about Customer Service Job Interview questions and answers and be well prepared for any customer service related interview questions.

Tell me about a time where you had to use your discretion and tact.

You are often required to display diplomacy and tact with customers in a banking environment. Provide an example of a challenging situation where you had to handle the customer carefully and with discretion. Discuss how you used your sensitivity and communication skills to manage the situation.

How do you check your work for accuracy?

In asking bank interview questions about your attention to detail and accuracy the interviewer wants to know if you are able to accurately carry out your tasks with close attention to all aspects of your work. Provide specific examples of how you check your outputs for accuracy and completeness and what you do if you find a mistake. View excellent sample answers to interview questions about accuracy and attention to detail at All Interview Questions .

Tell me about a time you had to explain a process or situation to a confused customer. How did you approach this?

Customer Service means dealing with a variety of people. The ability to adjust to the customer and the situation is an important job requirement. Your example should clearly indicate how you adjusted your communication style to meet the customer's needs.